Privacy Policy & Terms of Service

Welcome to AXIOM (the "Platform"), the cloud-based platform specialized in managing clinical cases for dentists in Jordan and the Middle East. We take your privacy and data security very seriously. This document outlines how we collect, use, and protect your data, as well as the terms of using our Platform.

Part 1: Privacy Policy

1. What data do we collect and why?

To provide our services efficiently, we collect the following types of data:

• Basic Account Data: Email address, full name, and clinic name. (Used to create your account and communicate with you).
• Clinical Case Data: Patient name, medical notes, and any attachments you upload (e.g., X-ray images, 3D STL files). (Used exclusively to process and manage the clinical workflow you request).
• Chat Data: Messages exchanged between you and the Platform administration regarding your cases.
• Payment Data: Digital records of your payments for cases or catalogs. (Note: The Platform never collects or stores your actual credit card numbers or details).

2. How is data stored and secured?

At AXIOM, we rely on modern cloud infrastructure to ensure your data's security:

• Data and File Storage: We use Supabase as a trusted third party to store the database, attachments, and manage authentication securely and with encryption.
• Payment Processing: We use the global payment gateway Stripe. When you make a payment, the process is handled entirely on Stripe's secure servers in compliance with the highest financial standards, and your card details never pass through our servers.

3. Who can access the data?

Your patients' privacy is our top priority. No one can access your cases, attachments, or chats except:

• You (The treating Doctor): Through your password-protected account.
• Platform Administration (Admin): To review cases, provide technical support, and update the work status.

We will never sell or share your data or your patients' data with any third parties for marketing or commercial purposes.

4. Data Retention and Your Rights

We retain your data as long as your account is active to ensure you can access your historical records. As an AXIOM user, you have the following rights at any time:

• Access: Request a copy of the data recorded in your account.
• Correction: Modify or correct any inaccurate data.
• Deletion: Request the permanent deletion of your account and all associated cases and files from our servers.

5. Medical Disclaimer (Very Important)

The AXIOM Platform is an administrative and organizational tool designed to facilitate communication and track technical work between the doctor and the lab/platform. The Platform is not a replacement for an official medical record, nor does it provide medical consultations or decisions.

The treating doctor is solely responsible for the accuracy and correctness of the clinical data entered, and for any medical or treatment decision made based upon it. The Platform bears no legal liability towards patients.

6. Contact Us

For any privacy-related inquiries or to request data modification/deletion, please contact us at: support@axiom-dental.com.

Part 2: Terms of Service

1. Account Usage

• By creating an account on AXIOM, you acknowledge that you are a dentist or a licensed professional authorized to practice in your country.
• You are solely responsible for maintaining the confidentiality of your login credentials (email and password). Any activity conducted through your account is your full responsibility.

2. Limitation of Liability and Service Availability

• We do our best to ensure the Platform operates around the clock (24/7), but we do not guarantee 100% uninterrupted service, as downtime may occur due to maintenance or unforeseen technical issues.
• The Platform is not liable for any losses or damages resulting from temporary service interruptions or data loss due to misuse. Doctors are advised to keep local backups of sensitive patient files (such as X-rays).

3. Payment and Refund Policy

• Fees for cases and catalogs are paid through the Platform using supported payment cards via the Stripe gateway.
• Once payment is made and technical work has begun (order status changes to 'In Progress'), fees become non-refundable due to the technical effort and time invested in processing the case. If there is a billing error before work begins, please contact administration immediately.

4. Acceptable Use and Account Termination

• It is strictly prohibited to use the Platform to upload illegal content, malicious files (viruses), or any data unrelated to the dental profession and case management.
• AXIOM administration reserves the right to suspend or terminate any account that violates these terms, abuses the Platform, or attempts to circumvent payment systems, without prior notice.

5. Modifications to Terms

The AXIOM Platform reserves the right to update or modify the "Privacy Policy" and "Terms of Service" in the future to keep up with technical and legal developments. Users will be notified of any material changes via email or through an in-platform notification. Your continued use of the Platform after modifications constitutes acceptance of the new terms.